Topfix respects your privacy and is committed to protecting your personal information. By visiting or purchasing from Topfix, you agree to the practices described in this Privacy Policy.
How We Use and Protect Your Information
Protection of Topfix and Others
We may release account information or other personal data if we believe it is necessary to:
- comply with Australian law or legal obligations;
- enforce our Terms & Conditions or other agreements;
- protect the rights, property, or safety of Topfix, our customers, or others.
This may include sharing information with trusted organisations for fraud prevention and credit-risk reduction.
With Your Consent
Outside of the reasons above, you will be notified whenever your information might be shared with third parties. You will always have the choice to opt out of this sharing.
Your Choices
You may choose not to provide certain information; however, this may limit your ability to make purchases or use some Topfix features such as account login, wishlists, or saved shopping carts.
You can update your details anytime within the My Account section. When you update information, we may keep a copy of the previous version for our records.
If you no longer wish to receive marketing emails or newsletters, you can unsubscribe using the link provided or adjust your preferences in your account settings.
Children
Topfix does not sell products for purchase by minors. Products intended for children are only available for purchase by adults. If you are under 18, you may use Topfix only with the involvement of a parent or guardian.
Conditions of Use, Notices & Updates
Your visit to Topfix and any privacy-related dispute is subject to this Privacy Policy and our Terms & Conditions, including any limitations on damages and dispute-resolution requirements.
If you have concerns about your privacy at Topfix, please contact us at sales@topfix.com.au with a detailed description, and we will work to resolve your issue promptly.
As our business evolves, our policies may change. The use of information we collect is subject to the Privacy Policy in place at the time it is used. We may send occasional reminders of our policy updates unless you choose not to receive them. We encourage you to check our website periodically for the latest version.
Information We Collect
Information You Provide
We collect information you enter on our website or share with us through other communication channels. Examples include:
- placing an order;
- creating or updating an account;
- completing forms, surveys or promotions;
- communicating with customer service;
- submitting reviews or comments;
- providing delivery information for yourself or others.
This information may include your name, address, email, phone number, order details, shipping details, communication content, or payment information.
Credit card details are used only to process your payment. Topfix does not store full cardholder data for future use.
Automatic Information
Like many websites, we automatically receive and store information when you interact with us. This may include:
- IP address;
- browser type and version;
- device and operating system;
- login information;
- purchase history;
- pages viewed, products searched, or URLs visited;
- date/time of visits;
- unique cookie identifiers.
This data helps us improve your shopping experience, enhance website performance, and personalise offers or features.
Cookies
Cookies are small identifiers stored on your device that allow our systems to recognise your browser. They enable features such as:
- saved shopping carts;
- automatic login;
- personalised site experiences.
You can adjust your browser settings to block or delete cookies, but doing so may limit your ability to use some of Topfix’s best features.
Email Communications
To improve our service and marketing communications, we may receive notifications when you open emails from Topfix (if supported by your device).
If you prefer not to receive emails, you can unsubscribe or update your preferences through your Topfix account.
Does Topfix Share Your Information?
We Do Not Sell Your Personal Data
Your information is important to us, and we do not sell or trade customer data.
We only share information as needed with:
- Topfix-affiliated partners involved in joint promotions or operations;
- Third-party service providers who help us complete essential functions such as:
- order fulfilment,
- product delivery,
- payment processing,
- email or postal mail distribution,
- data analysis,
- customer service support.
These companies only receive the information required to perform their duties and are prohibited from using it for any other purpose.
